Trustworthy Tech Programme Manager
Doteveryone is an Internet think tank, based in London. We’re fighting for a fairer Internet because we believe a vibrant, inclusive digital society is as important as a thriving digital economy. We’re doing that by helping businesses and public bodies make more responsible technology and championing a deeper digital understanding for everyone.
We make change through partnerships, pilots and provocations. Our live projects include investigating a fair trade mark for tech, developing best practice for digital leaders, and helping small organisations do better diversity reporting. We also do research and conduct experiments to arrive at new ways of making useful change in a complex, changing world.
About this role
We are seeking a self-starting, collaborative and organised Trustworthy Tech Programme Manager with proven experience of hands-on research and great communication skills. You will be able to combine thinking and doing to lead delivery of the Trustworthy Tech System programme, build relationships and get the best out of the prototypes we create and research we undertake to create practical improvement in how internet tech is developed in industry.
We welcome applications from people who want to work a 3, 4 or 5 day week. The role is for a six month contract, starting as soon as possible in 2018.
The Trustworthy Tech Programme Manager will drive forward a range of activities, using hands-on research and analysis, developing new partnerships, and communicating our ideas and results through the program. This will include applying their research skills to co-design prototype programs, create materials for participating organisations, support participants, gather, organise and analyse results, and write blog posts, articles and longer reports to share what we do and learn. This fast-paced role requires working with a diverse range of stakeholders and will see you connect the project team and potential partners (including consumer groups, civil society organisations, industry associations and more).
Doteveryone’s work focuses on creating interesting and provocative ideas and prototypes, and within this programme we will create and test several prototypes and artefacts, working with partners to strengthen our concepts and transition them into practice. We’re interested in how to make the tech industry more responsible and accountable to society. The Trustworthy Tech System programme is exploring how tech businesses can demonstrate their competence, honesty and reliability, and at the same time build consumer understanding, agency and trust.
This is a key role in the team, working closely with colleagues and external partners to deliver an ambitious programme. The role works closely with the Responsible Technology manager who oversees the Trustworthy Tech programme, and will involve active collaboration with all parts of the organisation - including the networks, communications and other programme teams. Candidates must be comfortable working with colleagues online day to day in text chat (Slack) and using online collaboration tools such as Google docs and Trello.
- Lead the analysis of results from the first cohort of prototyping with companies, to create useful synthesis and learning, including aggregating survey results, and collaborating on review of actual evidence against our research questions/hypotheses
- Write up progress and concepts as accessible blog posts. Write longer research reports including evidence and data components, for a range of audiences.
- Coordinate second phase (analysis and review) of the programme with partners to develop and test a framework for technology companies to adopt more responsible practices.
- Set up and deliver a second cohort programme, including creation of revised materials and updated program design
- Work with the programme lead to design and deliver/coordinate small research/prototyping activities, working with freelancers where required, such as online surveys, experience mapping and speculative design
- identify potential partners, set up meetings, and discuss and develop emerging ideas and partnership proposals.
We’re a relatively small team delivering a big, challenging range of projects. We are smart, creative, and curious, passionate about our work and approach, and looking for someone who will bring these qualities to working with us, with a practical and positive approach that leads to action.
Essential skills and experience
- Knowledge and practical understanding of the business of technology development
- Practical programme management and design skills, ideally demonstrated by delivery in an adaptive/flexible/innovation context
- Excellent written and oral communication skills
- Excellent organisation, prioritisation, and time management
- Demonstrated ability to balance researching and grasping complex issues with practical action and delivery
- Strong collaboration skills (including with senior colleagues) and experience of working in partnerships/collaborations, ideally with different sectors and types of organisation
- Track record of building external partnerships and relationships (formal and informal)
- A strong commitment to the goals and ethos of Doteveryone
Desirable skills and experience:
- Experience of designing and facilitating workshops and events
- Experience managing / overseeing freelance specialists, such as service designers
- familiarity with structuring information online, and tools such as Github/version control
- Survey design; human-centric design; systems design
- knowledge of any of innovation, the tech industry, internet business models, anthropology/ethnography and design
- Competitive salary (£40,000 - pro rata for part time), and pension, possibility of flexible working
- The chance to make change happen within a new and exciting organisation, working in a collaborative, supportive team
We are an equal opportunities employer; we firmly believe that diverse teams create better work and as such we welcome a broad range of perspectives, approaches and background in applicants.
Closing date: 14 December 2017